Cancellation and Refund Policy
Order Cancellation
You may request cancellation of an order before it is dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, contact us as soon as possible and preferably within 48 hours of delivery with your order details and clear photographs or video showing the issue.
Return Eligibility
Approved returns must meet the applicable product conditions communicated by our support team. Products should generally be unused and in their original packaging unless the issue itself prevents this.
Refunds
Once an approved return or cancellation is verified, the applicable refund will be initiated to the original payment method or by another suitable method communicated by us. Processing time can vary depending on the payment provider and bank.
Non-returnable Situations
Products damaged after delivery due to misuse, normal wear and tear, or failure to follow product instructions may not qualify for return or refund.
Contact
For cancellation, return or refund requests, please contact us through the Contact Us page with your order number.